Shipping policy

Last updated: May 25, 2026
Scope: Furniture only
Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. Overview

Pallsport provides furniture shipping services to the regions listed above. This policy explains how orders are processed, shipped, and delivered, as well as how shipping-related issues are handled.

All prices, shipping fees, taxes, and additional charges are displayed and processed in USD.

Cash on Delivery (COD) is not available. Full payment is required at checkout.

Where supported, duties, import taxes, customs clearance fees, and brokerage charges are included in the final checkout total under Delivered Duty Paid (DDP) terms. In such cases, no additional payment is required upon delivery.

2. Order Processing and Packaging

2.1 Processing Time

Orders are typically processed within:

• 1–2 business days
• Monday–Friday, CST

before being handed over to carriers.

Processing time does not include transit time.

2.2 Packaging Standards

All furniture items are packaged to reduce the risk of damage during transit.

Packaging may include:

• Reinforced outer cartons
• Foam and shock-absorbing materials
• Corner and edge protection
• Pallet reinforcement for large or fragile items

Some products may be delivered in flat-pack (knock-down) format to improve handling safety and reduce shipping risks.

2.3 Customer Clarification

Why is my order not shipped immediately?

Orders require preparation time for:

• Quality control
• Packing
• Carrier scheduling

before shipment is dispatched.

3. Delivery Coverage and Restrictions

3.1 Supported Countries

Pallsport ships to:

• United States
• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

3.2 Non-Deliverable Locations

We do not ship to:

• P.O. Boxes
• APO / FPO / DPO addresses
• Remote or restricted-access locations without standard delivery infrastructure

3.3 Address Requirements

A valid street address is required.

If your location has:

• Gated access
• Restricted entry
• Special delivery instructions

customers are advised to contact support before placing an order to avoid delivery issues.

4. Shipping Methods and Carriers

4.1 Parcel Delivery (Small Items)

Parcel shipments may be handled by:

• UPS
• FedEx
• USPS, for limited U.S. coverage
• DHL Express, for selected international routes

Features:

• Tracking number provided
• Multiple delivery attempts may be made
• Undelivered parcels may be held at a local pickup facility

If “Authority to Leave” is selected, where available, the carrier may leave the parcel without a signature. Responsibility transfers upon confirmed delivery scan.

4.2 Freight Delivery

Large furniture items are delivered via freight carriers.

Delivery method:

• Curbside delivery only
• Ground level at driveway or curb

Freight delivery does not include:

• Indoor delivery
• Stair carrying
• Assembly services
• Packaging removal

Carriers typically contact customers to schedule a delivery appointment.

4.3 Signature Requirement

Some shipments require an adult signature upon delivery.

This is usually applied to:

• High-value shipments
• Large freight shipments

and will normally be indicated in tracking updates.

5. Delivery Timeframes and Shipping Rates

5.1 General Delivery Structure

Total delivery time includes:

• Processing time: 1–2 business days
• Transit time: varies by region

Transit time begins once the carrier scans the shipment.

Delays may occur due to:

• Customs clearance
• Weather conditions
• Holidays
• Carrier network congestion
• Address changes after dispatch

5.2 Shipping Rates by Destination

United Kingdom & Europe includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Important Shipping Information

Free-shipping eligibility is calculated using the eligible product subtotal after discounts and before taxes or shipping charges.

The final shipping fee will be displayed at checkout before payment is completed.

Processing time and carrier transit time are separate.

Estimated total delivery time includes both periods but does not include delays caused by:

• Customs review
• Severe weather
• Carrier congestion
• Holidays
• Address corrections
• Other circumstances outside our reasonable control

6. Taxes, Duties, and Customs

For eligible countries, shipments are processed under Delivered Duty Paid (DDP) terms.

This means:

• Import duties may be included in checkout
• VAT/GST may be included where applicable
• Customs clearance fees may be included
• Customers will not be required to pay additional import-related fees upon delivery when DDP applies

Customer Questions

Will I have to pay customs fees on delivery?

No, if DDP applies to your order. All applicable fees are included at checkout.

Why is tax different depending on country?

Taxes vary based on local regulations and import rules.

7. Shipping Origin

All shipments are dispatched from:

9120 Burnet Road
Austin, TX 78758
United States

Orders may also be routed through logistics partners depending on destination.

8. Tracking Information

Once the order is shipped, customers will receive a confirmation email containing tracking details.

Tracking updates may take:

• 24–72 hours to appear

especially for freight shipments due to carrier scanning processes.

If tracking does not update for an extended period, customers may contact support for assistance and carrier investigation.

9. Delivery Conditions

Parcel Delivery

• Delivery is made to the doorstep only
• Indoor delivery is not included
• Packaging removal is not included

Freight Delivery

• Delivery is curbside only
• No indoor placement or installation included

Optional Paid Services, if available

• Room-of-choice delivery
• Stair carry service
• Scheduled delivery appointments
• Packaging removal

Availability depends on carrier and location.

10. Damaged, Lost, or Missing Items

10.1 Inspection Requirement

Customers should inspect all packaging before signing delivery confirmation.

If damage is visible, customers should note it with the carrier where possible.

10.2 Damaged Shipment Procedure

Customers must provide:

• Order number
• Photos or video of packaging and product condition

Required images:

• Outer packaging
• Inner packaging
• Damaged item

10.3 Lost or Delayed Shipments

If tracking shows no movement for an extended period, a carrier investigation will be initiated.

If a shipment is confirmed lost, customers will receive:

• A replacement shipment, or
• A full refund in USD

11. Failed Delivery and Returns

Shipments may be returned if:

• Delivery attempts are unsuccessful
• Address is incorrect or incomplete
• Delivery is refused by the customer

Additional fees may apply depending on carrier charges, including:

• Return shipping
• Storage
• Re-delivery costs

If the issue is confirmed as carrier-related damage recorded at delivery, reshipment fees will not apply.

Customer Questions

What happens if I miss delivery?

The carrier may:

• Attempt redelivery
• Hold the shipment at a pickup facility

Can I change my address after shipping?

Address changes after dispatch may not always be possible and may require rerouting fees.

12. Order Changes and Cancellations

Orders may be modified or cancelled within:

• 24 hours of placement

provided the order has not yet been shipped.

After shipment:

• Cancellation is not available

After delivery:

• Returns are handled under the Returns and Refund Policy

Address changes after shipment may result in:

• Delays
• Additional fees

13. Contact Support

If you have questions about shipping, delivery status, or customs handling, please contact customer support for assistance.

Need help?

Pallsport support replies within 24 hours, Mon–Sun, CST, via email or phone.

Phone: +1 (214) 770-6334

Email: contact@pallsport.com

Support Time: Mon–Sun: 8:00 AM–5:00 PM CST