Shipping policy
Last updated: May 25, 2026 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. Overview
Pallsport provides furniture shipping services to the regions listed above. This policy explains how orders are processed, shipped, and delivered, as well as how shipping-related issues are handled.
All prices, shipping fees, taxes, and additional charges are displayed and processed in USD.
Cash on Delivery (COD) is not available. Full payment is required at checkout.
Where supported, duties, import taxes, customs clearance fees, and brokerage charges are included in the final checkout total under Delivered Duty Paid (DDP) terms. In such cases, no additional payment is required upon delivery.
2. Order Processing and Packaging
2.1 Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, CST) before being handed over to carriers.
Processing time does not include transit time.
2.2 Packaging Standards
All furniture items are packaged to reduce the risk of damage during transit. Packaging may include:
Reinforced outer cartons
Foam and shock-absorbing materials
Corner and edge protection
Pallet reinforcement for large or fragile items
Some products may be delivered in flat-pack (knock-down) format to improve handling safety and reduce shipping risks.
2.3 Customer Clarification
Why is my order not shipped immediately?
Orders require preparation time for quality control, packing, and carrier scheduling before shipment is dispatched.
3. Delivery Coverage and Restrictions
3.1 Supported Countries
Pallsport ships to:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
3.2 Non-Deliverable Locations
We do not ship to:
P.O. Boxes
APO / FPO / DPO addresses
Remote or restricted-access locations without standard delivery infrastructure
3.3 Address Requirements
A valid street address is required.
If your location has gated access, restricted entry, or special delivery instructions, customers are advised to contact support before placing an order to avoid delivery issues.
4. Shipping Methods and Carriers
4.1 Parcel Delivery (Small Items)
Parcel shipments may be handled by:
UPS
FedEx
USPS (limited U.S. coverage)
DHL Express (selected international routes)
Features:
Tracking number provided
Multiple delivery attempts may be made
Undelivered parcels may be held at a local pickup facility
If “Authority to Leave” is selected (where available), the carrier may leave the parcel without a signature. Responsibility transfers upon confirmed delivery scan.
4.2 Freight Delivery
Large furniture items are delivered via freight carriers.
Delivery method:
Curbside delivery only (ground level at driveway or curb)
Freight delivery does NOT include:
Indoor delivery
Stair carrying
Assembly services
Packaging removal
Carriers typically contact customers to schedule a delivery appointment.
4.3 Signature Requirement
Some shipments require an adult signature upon delivery. This is usually applied to high-value or large freight shipments and will be indicated in tracking updates.
5. Delivery Timeframes and Shipping Rates
5.1 General Delivery Structure
Total delivery time includes:
Processing time (1–2 business days)
Transit time (varies by region)
Transit time begins once the carrier scans the shipment.
Delays may occur due to:
Customs clearance
Weather conditions
Holidays
Carrier network congestion
Address changes after dispatch
5.2 Shipping Rates by Destination
United States
Orders shipping to the United States are processed within 1–2 business days.
Estimated carrier transit time is 5–8 business days after the shipment has been accepted by the carrier.
Standard shipping fee: Free
Free shipping eligibility: Free shipping applies to all orders.
Canada
Orders shipping to Canada are processed within 1–2 business days.
Estimated carrier transit time is 6–10 business days after the shipment has been accepted by the carrier.
Standard shipping fee: USD 69
Free shipping eligibility: Free standard shipping is available on orders with a product subtotal over USD 199.
United Kingdom and Europe
This shipping region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
Orders are processed within 1–2 business days.
Estimated carrier transit time is 7–12 business days after the shipment has been accepted by the carrier.
Standard shipping fee: USD 119
Free shipping eligibility: Free standard shipping is available on orders with a product subtotal over USD 249.
Australia
Orders shipping to Australia are processed within 1–2 business days.
Estimated carrier transit time is 7–10 business days after the shipment has been accepted by the carrier.
Standard shipping fee: USD 149
Free shipping eligibility: Free standard shipping is available on orders with a product subtotal over USD 399.
Important Shipping Information
Free-shipping eligibility is calculated using the eligible product subtotal after discounts and before taxes or shipping charges.
The final shipping fee will be displayed at checkout before payment is completed.
Processing time and carrier transit time are separate. Estimated total delivery time includes both periods but does not include delays caused by customs review, severe weather, carrier congestion, holidays, address corrections, or other circumstances outside our reasonable control.
6. Taxes, Duties, and Customs
For eligible countries, shipments are processed under Delivered Duty Paid (DDP) terms.
This means:
Import duties may be included in checkout
VAT/GST may be included where applicable
Customs clearance fees may be included
Customers will not be required to pay additional import-related fees upon delivery.
Customer Questions
Will I have to pay customs fees on delivery?
No, if DDP applies to your order. All applicable fees are included at checkout.
Why is tax different depending on country?
Taxes vary based on local regulations and import rules.
7. Shipping Origin
All shipments are dispatched from:
9120 Burnet Road, Austin, TX 78758, United States
Orders may also be routed through logistics partners depending on destination.
8. Tracking Information
Once the order is shipped, customers will receive a confirmation email containing tracking details.
Tracking updates may take 24–72 hours to appear, especially for freight shipments due to carrier scanning processes.
If tracking does not update for an extended period, customers may contact support for assistance and carrier investigation.
9. Delivery Conditions
Parcel Delivery
Delivery is made to the doorstep only
Indoor delivery is not included
Packaging removal is not included
Freight Delivery
Delivery is curbside only
No indoor placement or installation included
Optional Paid Services (if available)
Room-of-choice delivery
Stair carry service
Scheduled delivery appointments
Packaging removal
Availability depends on carrier and location.
10. Damaged, Lost, or Missing Items
10.1 Inspection Requirement
Customers should inspect all packaging before signing delivery confirmation.
If damage is visible, customers should note it with the carrier where possible.
10.2 Damaged Shipment Procedure
Customers must provide:
Order number
Photos or video of packaging and product condition
Required images:
Outer packaging
Inner packaging
Damaged item
10.3 Lost or Delayed Shipments
If tracking shows no movement for an extended period, a carrier investigation will be initiated.
If a shipment is confirmed lost, customers will receive:
A replacement shipment, or
A full refund (USD)
11. Failed Delivery and Returns
Shipments may be returned if:
Delivery attempts are unsuccessful
Address is incorrect or incomplete
Delivery is refused by the customer
Additional fees (return shipping, storage, or re-delivery costs) may apply depending on carrier charges.
If the issue is confirmed as carrier-related damage recorded at delivery, reshipment fees will not apply.
Customer Questions
What happens if I miss delivery?
The carrier may attempt redelivery or hold the shipment at a pickup facility.
Can I change my address after shipping?
Address changes after dispatch may not always be possible and may require rerouting fees.
12. Order Changes and Cancellations
Orders may be modified or cancelled within 24 hours of placement, provided the order has not yet been shipped.
After shipment:
Cancellation is not available
After delivery:
Returns are handled under the Returns and Refund Policy
Address changes after shipment may result in delays and additional fees.
13. Contact Support
If you have questions about shipping, delivery status, or customs handling, please contact customer support for assistance.
Need help?
Pallsport support replies within 24 hours (Mon–Sun, CST) via email or phone.
Phone: +1 (214) 770-6334
Email: contact@pallsport.com
Support Time: Mon–Sun: 8:00 AM–5:00 PM CST