Last updated October 02, 2025 · Scope Furniture only · Currency USD
Regions served United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About this page
Pallsport designs and builds solid-wood furniture and ships to the regions listed above. This policy outlines how Pallsport ships, what to expect at delivery, and how Pallsport resolves any issues for furniture orders. All prices and fees are shown in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, so nothing is payable on arrival (DDP where available).
How Pallsport prepares and sends furniture
Each hardwood piece is packed for the realities of transit using rigid sheathing, dense foam, and reinforced corners. Orientation arrows on larger panels help keep cartons upright through carrier hubs. Smaller items move via parcel networks; bulkier or heavier builds travel on furniture freight. At checkout you’ll see the full amount due in USD—including freight, handling, fuel, taxes, duties, and brokerage where applicable—no payment is taken at the door.
Useful notes
Estimated delivery window shown at checkout combines lead time plus carrier transit.
U.S. sales tax appears at checkout where required and is included in the USD total.
International incoterm is DDP when available—no customs charges at delivery.
Payments: cards and supported wallets only (no COD), billed in USD.
Address verification is performed by carriers; if details are incomplete or restricted, Pallsport will request a correction before dispatch to prevent delays.
Where Pallsport delivers
Pallsport ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Pallsport does not deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example, Puerto Rico, Guam, U.S. Virgin Islands, and select outlying islands in Europe or Australia). A standard street address with safe truck access is required. If your building has vehicle restrictions, tight stairwells/elevators, or gated access, contact Pallsport in advance to review options and any third-party add-on services.
Carriers and service levels
Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes.
Furniture freight (LTL): Oversized or heavy pieces ship on liftgate trucks with curbside delivery (ground level at curb or driveway). Curbside service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a delivery window. Palletizing and stretch-wrap may be added for protection.
Signature control: An adult signature may be required for select high-value consignments; your tracking email will indicate when this applies.
Additional details: Parcel carriers generally attempt delivery multiple times before holding at a local facility or access point; ID may be required to collect. Where Authority to Leave is used, risk transfers on the successful delivery scan (not available when a signature is required).
Lead time and transit time
Lead time: the pre-pickup stage for inspection, packing, and labeling.
Transit time: begins after carrier pickup.
Business days are Monday–Friday (CST); U.S. federal holidays are excluded. International lanes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network congestion can extend timelines. Address changes after dispatch may require a reroute and can delay delivery.
Cut-off: Orders confirmed before the daily cut-off typically enter processing the same working day.
Rates and timeframes (USD, furniture only)
All amounts appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
| Region | Coverage | Lead time (business days) | Transit (business days) | Flat freight | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 | 6–8 | $15 | $299 |
| Europe + UK | United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 | 7–9 | $18 | $399 |
| Oceania | Australia | 1–2 | 9–10 | $20 | $499 |
Furniture specifics
Solid wood is dense and often oversized, so carriers may apply dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be split into separate cartons to reduce risk; where helpful, cartons are banded on a single pallet. Pallsport subsidizes part of the freight, and reinforced packing plus the total due are shown clearly at checkout.
Taxes, duties, and customs on international orders
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Pallsport ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the checkout total in USD. Do not pay the driver. If anyone requests payment at delivery, contact Pallsport immediately.
U.S. orders: Applicable state and local sales tax appears at checkout and is included in the USD total.
Documentation: Every international shipment includes a commercial invoice, packing list, and HS codes to support fast clearance.
Order flow and dispatch
Most furniture moves into final checks and packing within one to two business days.
Orders confirmed before the daily cut-off usually begin the same working day; later confirmations start the next working day.
Pre-order or made-to-order pieces leave after completion; confirmations include an estimated ship-by date.
With mixed lead times in a single cart, Pallsport may ship ready items first or hold to consolidate; your confirmation will specify which applies.
Support hours: messages receive a reply within one business day (Mon–Fri, CST).
Fraud and verification: For account security, Pallsport may request address or payment verification; lack of response may delay dispatch.
Origin and staging facility
Primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT: 9120 Burnet Road, Austin, TX, 78758.
Terminal holds: Freight terminals can typically hold consignments for several business days; storage beyond that window is charged at carrier rates.
Access, placement, and assembly
Many items ship partially disassembled to protect load-bearing parts and simplify setup. Cartons include an illustrated guide and a basic tool where relevant. Typical setup is straightforward for two adults on a clean, soft surface.
If your building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, tell Pallsport before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as third-party upgrades quoted at cost.
Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier-caused damage and is noted with the driver, Pallsport handles the claim and no re-delivery fees apply.
Tracking and live updates
When a shipment leaves 9120 Burnet Road, Austin, TX, Pallsport emails a confirmation with a tracking link. Please allow time for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If no movement appears after a reasonable period, contact Pallsport so the carrier can be checked.
Status visibility: the Estimated Delivery range on the carrier page updates as the shipment scans through hubs.
Damage, loss, or other issues
Inspect packages at delivery. If anything arrives damaged, notify Pallsport promptly with your order number and clear photos or a brief video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For minor cosmetic issues, Pallsport can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from ship date, contact Pallsport. Once the carrier confirms loss, Pallsport will send a replacement at no charge or issue a full USD refund.
Shipments that are refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender. Pallsport can re-ship after address verification and payment of any carrier return, storage, or re-delivery fees at cost.
Changes and cancellations
Orders that have not entered packing or shipped can be canceled—please reach out as soon as possible. After handoff to the carrier, cancellation is not available. After delivery, see Pallsport’s Return & Refund Policy.
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes after dispatch may incur carrier reroute fees and delays.
Need help?
Pallsport support replies within one business day (Mon–Fri, CST) via the site contact form or email.
Address: 9120 Burnet Road, Austin, TX, 78758
Phone: +1 (214) 770-6334
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
