Last updated: May 25, 2026 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. Introduction

This Privacy Policy explains how Pallsport collects, uses, stores, shares, and protects personal information when customers access or use our website, place orders, contact support, or interact with our services.

By using the website, customers acknowledge and agree to the practices described in this Privacy Policy.

This Privacy Policy is intended to comply with general international e-commerce standards and marketplace transparency requirements, including Google Merchant Center policy expectations.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

When customers place orders, contact support, subscribe to communications, or interact with the website, we may collect:

• Full name

• Shipping address

• Billing address

• Email address

• Phone number

• Payment-related information

• Order history

• Communication history

2.2 Device and Technical Information

When customers access the website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Language settings

• Time zone

• Referral source

• Website interaction data

2.3 Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Maintain website functionality

• Remember customer preferences

• Improve website performance

• Analyze traffic and usage behavior

• Support advertising and remarketing activities

Customers may manage cookie preferences through their browser settings.

3. How We Use Information

We may use collected information to:

• Process and fulfill orders

• Verify payments and prevent fraud

• Provide customer support

• Send order confirmations and shipping updates

• Improve website performance and user experience

• Analyze website traffic and customer behavior

• Comply with legal obligations

• Enforce our Terms of Service

• Detect unauthorized or suspicious activities

We do not sell personal information to third parties.

4. Payment Information

Payment transactions are processed through third-party payment providers.

Pallsport does not directly store complete payment card information on its servers.

Payment providers may collect and process payment-related information according to their own privacy policies and security standards.

5. Sharing of Information

We may share information with trusted third parties only when necessary to operate our business and fulfill services, including:

• Payment processors

• Shipping carriers

• Logistics providers

• Fraud prevention providers

• Customer support platforms

• Analytics providers

• Marketing and advertising partners

Third parties are expected to process information in accordance with applicable privacy and security standards.

We may also disclose information:

• To comply with legal obligations

• To respond to lawful requests

• To protect company rights or security

• To investigate fraud or abuse

6. International Data Transfers

Depending on customer location, personal information may be processed or stored in countries outside the customer’s country of residence.

Data protection laws may differ between jurisdictions.

By using the website, customers acknowledge that information may be transferred internationally where necessary for order fulfillment and business operations.

7. Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Fulfill orders

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud and abuse

Retention periods may vary depending on operational, legal, accounting, or regulatory requirements.

8. Customer Rights

Depending on applicable laws and region, customers may have rights to:

• Access personal information

• Correct inaccurate information

• Request deletion of personal information

• Restrict certain processing activities

• Object to marketing communications

• Request a copy of stored information

Requests may require identity verification before processing.

Some legal or operational obligations may limit certain deletion requests.

9. Marketing Communications

Customers may receive marketing or promotional communications if they:

• Subscribe to newsletters

• Opt into marketing communications

• Interact with promotional campaigns

Customers may unsubscribe from marketing communications at any time using the unsubscribe link included in emails or by contacting support.

Operational emails related to orders, shipping, refunds, or account activity may still be sent when necessary.

10. Cookies and Advertising

Pallsport and third-party providers may use cookies, pixels, analytics tools, and advertising technologies to:

• Measure website performance

• Understand customer behavior

• Improve advertising relevance

• Support remarketing campaigns

Third-party services may include:

• Google Analytics

• Google Ads

• Meta/Facebook Ads

• TikTok Ads

• Other analytics or advertising partners

These providers may collect information according to their own privacy policies.

Customers can manage advertising preferences through browser settings or third-party opt-out tools where available.

11. Data Security

We implement reasonable administrative, technical, and organizational measures intended to help protect personal information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account information where applicable.

12. Third-Party Links

The website may contain links to third-party websites, services, or platforms.

Pallsport is not responsible for:

• Third-party privacy practices

• Website content

• Security policies

• External services

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

13. Children’s Privacy

The website is not intended for children under the age required by applicable local laws.

We do not knowingly collect personal information from children without appropriate legal consent.

If we become aware that information from a child has been collected improperly, we may delete such information where legally required.

14. Legal Compliance and Fraud Prevention

Pallsport may use collected information to:

• Verify transactions

• Detect fraud

• Prevent abuse

• Monitor suspicious activities

• Enforce policies and agreements

• Comply with legal obligations

Information may be disclosed where required by law, court order, regulatory authority, or legal process.

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect:

• Operational changes

• Legal requirements

• Regulatory updates

• Service improvements

Updated versions become effective once published on the website.

Customers are encouraged to review this page periodically.

16. Transparency Notice

Pallsport is committed to maintaining transparent privacy practices in accordance with international e-commerce standards and marketplace compliance requirements, including Google Merchant Center policies.

The following principles apply:

• Customers are informed about data collection practices

• Order-related communications are clearly disclosed

• Third-party payment processing is identified

• Advertising and analytics technologies are disclosed

• Customers may request access or deletion where applicable

• Marketing unsubscribe options are provided

• Reasonable security measures are maintained

We do not intentionally hide material privacy-related information from customers.

17. Contact Information

If customers have questions regarding this Privacy Policy or personal data handling practices, they may contact Pallsport support.

Contact Information:

• Email: [email protected]

• Phone: +1 (214) 770-6334

• Support Hours: Mon–Sun | 8:00 AM – 5:00 PM CST

Customers contacting support regarding privacy requests should provide sufficient information for identity verification where necessary.