Last updated: October 19, 2025

At Pallsport, safeguarding your privacy is essential to our commitment to providing thoughtful, handcrafted furniture and home décor products. This policy outlines, in clear and comprehensive language, the types of data gathered, how we utilize that data, with whom we share it, and the security measures applied when you engage with or make a purchase at https://pallsport.com. This notice applies to customers located in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

1. Data Gathered and Obtained

Data You Provide Directly When engaging in a transaction for our handcrafted wooden furniture or custom designs or setting up an account, Pallsport collects your full name, email address, physical shipping and billing locations (critical for large item delivery), telephone number, and detailed transaction records (including specific furniture models (e.g., dining table, nightstand) purchased, pricing, order identifiers, and tracking status). Pallsport ensures payment security by never storing full credit card numbers or CVVs—all financial processing is securely handled by trusted external gateways like Stripe or PayPal. When you communicate with our support team, Pallsport records the content of those messages and any supporting documents you submit. If you establish a registered account, Pallsport stores your login email, a secure encrypted password, and personal configurations.

Data Collected Automatically As you navigate our digital storefront, Pallsport automatically records your IP address, browser and device specifications, operating system, the previous website visited (referring URL), general geographical area (city/region), pages you viewed, duration of visit, click pathways, items added to your basket, and your specific interest in our home furnishings, storage solutions, and design styles. This tracking is achieved through the use of cookies, tracking pixels, and analytics tools essential for the platform’s reliable operation and continuous optimization.

Data from Trusted Third Parties (When Applicable) If your visit originates from a marketing campaign or social media promotion, Pallsport might receive limited metrics (e.g., which specific advertisement was clicked) to help evaluate content performance. Pallsport strictly prohibits the acquisition of personal data from data brokers.

Information Pertaining to Minors Pallsport does not knowingly compile personal information from children under the age of 13 (or the required minimum age in your jurisdiction). If you suspect a child has provided personal details, please notify us at [email protected] immediately so Pallsport can promptly remove that data.

2. Utilization of Data

Fulfilling Orders and Providing Services Pallsport uses your data to confirm purchases, process financial transactions, coordinate the logistics and safe and timely delivery of your furniture items (often involving specialized carriers), issue transit notifications, and manage any returns, exchanges, or warranty claims.

Customer Support and Service Pallsport relies on your information to accurately respond to inquiries, investigate reported issues, and continuously refine the overall quality of our assistance, consistent with our founder’s focus on clear communication.

Personalization and Platform Enhancement Pallsport keeps track of your preferences and analyzes how our furniture collections and site features perform over time. This helps us resolve technical issues, design superior future features, and offer relevant product recommendations that align with your home décor and design interests.

Marketing Communications (Subject to Consent) Pallsport will distribute marketing newsletters or promotional offers only if you have explicitly chosen to receive them. You retain the right to opt out at any point using the unsubscribe link found in every email or by contacting [email protected].

Security and Legal Compliance Pallsport utilizes information to safeguard against fraudulent activities, maintain the security of the website, enforce our stated policies, and fulfill any necessary legal or financial reporting obligations under applicable laws, including Texas statutes.

Data Retention Schedule Transaction and invoicing records are maintained for a period of up to six years (to comply with accounting, tax, and warranty mandates). Support correspondence may be retained for up to two years. Marketing consent remains active until you request to unsubscribe. Analytical data is typically kept for 14–26 months (depending on the tool used). Data may be kept longer if mandated by law or necessary to resolve legal disputes; otherwise, it is securely deleted or rendered anonymous.

Legal Grounds for Processing (EU/UK) Pallsport processes personal data based on the necessity to execute a contract (your order), for our legitimate business interests (operating, enhancing, and protecting our services—while balancing this against your rights), with your explicit consent (for marketing and non-essential cookies), and to meet legal requirements. Pallsport does not employ purely automated decision-making processes that result in legal or similarly significant effects on you.

3. Disclosure of Information

Pallsport never sells or rents personal data to third parties. Data is shared strictly with reliable external entities who are obligated to maintain security and confidentiality, using the data solely to execute services on behalf of Pallsport:

• Financial Gateways (e.g., Stripe, PayPal)
• Logistics and Delivery Carriers (e.g., specialized freight and local furniture couriers)
• Operational Service Providers (for secure web hosting, cloud storage, customer email delivery, traffic analytics like Google Analytics, and targeted advertising tools such as Meta Pixel where you have given consent)
• Advisers and Consultants (for necessary accounting or legal counsel)

Regulatory and Safety Requirements Should regulatory mandates require it—or if disclosure is essential to safeguard the rights, security, or prevent fraud—Pallsport may furnish information to appropriate authorities.

Corporate Restructuring In the event Pallsport undergoes an acquisition, merger, or asset sale, your personal information may be transferred to the new owner under the same strict privacy protections detailed here.

4. Data Protection Protocols

Pallsport secures your information using industry-standard protocols, including TLS/SSL encryption, secure server infrastructure and strict access controls, regular security evaluations, and limiting staff access to only those who have completed privacy training. While we enforce powerful safeguards, it is important to understand that no system connected to the internet can guarantee 100% security.

5. Your Rights as a Data Subject

All individuals may request a copy of their held data, seek correction of inaccurate details, ask for erasure where legally permitted, limit or object to specific uses, and revoke consent to marketing at any point (you will still receive essential service emails related to your order/shipping). To exercise these rights, please contact [email protected]. Pallsport may request identity verification and aims to respond promptly, typically within 30 days (extensions may apply as permitted by law).

United States (Texas Data Privacy and Security Act – TDPSA) If you are a resident of Texas, you have specific rights regarding your personal data:

• Right to Confirm and Access: You may confirm whether Pallsport is processing your personal data and request access to that data.
• Right to Correct: You may request the correction of inaccuracies in your personal data.
• Right to Delete: You may request the deletion of personal data provided by or obtained about you.
• Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
• Right to Opt-Out: You have the right to opt out of the processing of your personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• Right to Appeal: If Pallsport declines to take action regarding your request, you have the right to appeal our decision. Instructions for the appeal process will be included in our response to you.
• Non-Discrimination: Pallsport will not discriminate against you for exercising your rights under the TDPSA.

Pallsport confirms that it currently does not sell your personal data. If you wish to exercise your right to opt-out of targeted advertising, please contact us or check our website footer for an opt-out mechanism.

European Union & United Kingdom (GDPR/UK GDPR) You possess rights of access, correction, deletion, data portability, restriction of processing, and objection. You may also direct any complaints to your local Data Protection Authority.

Canada (PIPEDA) You may access and rectify your personal details and withdraw consent, provided there are no conflicting legal or contractual limitations.

Australia (APPs) You are entitled to access and correct personal data and may submit a complaint to the OAIC if concerns regarding our handling of data are not adequately addressed.

6. Cookie Usage

Cookies assist the site in functioning reliably (handling the shopping cart, checkout, login features), recalling your preferred settings, analyzing website performance, and—where required by law, with your permission—displaying more relevant advertisements. You have the ability to manage cookies through your web browser settings (blocking, deleting, or limiting them). Be aware that blocking certain essential cookies may impair website functionalities, such as the shopping cart. In jurisdictions where legally mandated, Pallsport uses a prominent cookie banner to allow you to accept or reject non-essential cookies and modify your choices later.

7. Global Data Transfers

Your data may be securely stored or processed on servers located in the United States (specifically Texas). For customers residing in the EU, UK, Canada, and Australia, this involves transferring data outside of your country of residence. Pallsport ensures these transfers are protected using approved safeguarding mechanisms, such as Standard Contractual Clauses (SCCs) or other region-specific compliant tools.

8. Additional Details for Transparency

User-Generated Content If you submit product evaluations or upload accompanying images (e.g., photos of installed furniture), that content may become publicly visible on the website. We advise against posting sensitive personal information in public areas.

Third-Party Site Links Our website may feature links directing to external sites. These sites operate under their own independent privacy practices; please ensure you review their respective policies.

Handling Sensitive Data (Texas) Pallsport will not process sensitive data (such as precise geolocation, biometric data, or racial/ethnic origin) without obtaining your prior consent, as strictly required by the TDPSA.

Notice at Collection (Texas Compliance) Over the past 12 months, Pallsport has gathered identifying information (name, email, address, phone), commercial records (order history, furniture purchases), internet and network activity (pages viewed, interactions), and approximate geolocation (city/region). Data sources include information provided by you and your devices (via analytics/cookies), and promotional platforms for tracking campaign effectiveness. The purposes and retention periods are comprehensively described above; Pallsport confirms it does not sell this data in exchange for monetary consideration as defined by Texas law.

9. Policy Amendments

Pallsport may revise this policy to adapt to changes in our services or legal requirements. When updates occur, the “Last updated” date at the top of this document will be changed. If the revisions are substantial, Pallsport may also notify you via email (where allowed) or by displaying a prominent notice on the website.

10. Contact Information

If you have inquiries regarding this Privacy Policy or the handling of your personal data, please reach out to Pallsport:

Address: 9120 Burnet Road, Austin, TX, 78758

Phone: +1 (214) 770-6334

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST